Privacy Policy

This Privacy Policy ("Policy") describes how Relevance Solutions ("Relevance Solutions", "we", "us" or "our") collects, uses, stores, discloses and otherwise processes the personal data of individuals ("you" or "your") who access or use the website relevancesolutions.in ("Website"). This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, in each case to the extent applicable. For the purposes of applicable data protection law, Relevance Solutions is the Data Fiduciary in respect of the personal data processed under this Policy.

By accessing the Website, or by submitting information to us through it, you acknowledge that you have read and understood this Policy and consent to the collection, use and disclosure of your personal data in the manner described below. If you do not agree with this Policy, please do not use the Website or submit information through it.

1. Information we collect

We collect the following categories of information:

• Information you provide. When you complete the enquiry form or otherwise correspond with us, we collect your name, email address, telephone number, company name and any other information you choose to include in your message.
• Technical information. Our systems and hosting infrastructure automatically record limited technical data, such as your Internet Protocol (IP) address, browser type, device information and the pages you access, for security, diagnostics and the proper functioning of the Website.
• Preferences. Where you select a display preference (such as light or dark mode), that preference is stored locally within your browser. It remains on your device, is not transmitted to us, and is not used to identify you.

We do not knowingly collect sensitive personal data through the Website, and we request that you do not submit such data through the enquiry form.

2. Purpose of collection

We process personal data for the following purposes:

• to respond to your enquiry and to communicate with you;
• to provide, and where applicable to on-board you for, our accounting, bookkeeping and compliance services;
• to maintain the records required of us as a professional services provider and to comply with applicable legal and regulatory obligations; and
• to operate, secure and improve the Website.

We process personal data on the basis of your consent and, where applicable, for the legitimate uses permitted under the Digital Personal Data Protection Act, 2023.

3. Cookies and local storage

The Website does not use advertising or cross-site tracking cookies. We use only the limited browser local storage described above to remember your display preference. Most browsers allow you to clear or block local storage through their settings.

4. Disclosure of information

We do not sell your personal data. We may disclose personal data:

• to third-party service providers who process data on our behalf and on our instructions, under appropriate confidentiality and data-protection obligations, solely to enable the operation of the Website and the delivery of our services;
• where required to do so by law, regulation, court order or a lawful request by a governmental or regulatory authority; and
• in connection with a reorganisation, merger or transfer of our business, subject to the recipient being bound by obligations consistent with this Policy.

5. Data retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to respond to your enquiry and, where a professional engagement follows, for the duration of that engagement and for such further period as is required to meet our legal, regulatory and professional record-keeping obligations. When personal data is no longer required, we take reasonable steps to delete or anonymise it.

6. Security practices

We implement reasonable security practices and procedures designed to protect personal data against unauthorised access, alteration, disclosure or destruction, commensurate with the nature of the information and the potential harm arising from its compromise. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to and in accordance with applicable law, you have the right to:

• request access to, and a summary of, the personal data we hold about you;
• request correction, completion or updating of inaccurate or incomplete personal data;
• request erasure of your personal data where it is no longer required for the purposes for which it was collected;
• withdraw your consent at any time, without affecting the lawfulness of processing carried out before such withdrawal;
• nominate another individual to exercise your rights in the event of your death or incapacity; and
• register a grievance in respect of our processing of your personal data.

To exercise any of these rights, please contact the Grievance Officer using the details in Section 9. We may require you to verify your identity before we act on a request.

8. Withdrawal of consent

You may withdraw any consent you have given for the processing of your personal data by writing to us at the contact details below. Following withdrawal, we may be unable to respond to your enquiry or provide certain services, and we may continue to retain and process personal data where permitted or required by law.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, you may address any question, concern or grievance regarding this Policy or your personal data to our Grievance Officer:

• Grievance Officer, Relevance Solutions
• Email: rc@relevancesolutions.in
• Telephone: +91-7042-136-136

We will acknowledge and endeavour to resolve grievances within the timelines prescribed under applicable law.

10. Updates to this Policy

We may amend this Policy from time to time to reflect changes in our practices or in applicable law. The version in force is the version published on this page, together with the date of last revision stated above.

11. Governing law

This Policy is governed by and construed in accordance with the laws of India, and any dispute arising in connection with it is subject to the exclusive jurisdiction of the courts of competent jurisdiction in India.